New Data on Customer Engagement
I’ve written about employee engagement in previous posts, but today is all about the customer.
PeopleMetrics, Inc. recently released it’s 2009 Most Engaged Customer Report. According to their study, the companies that have the most engaged customers include:
Ritz-Carlton
Google
The Four Seasons
Netflix.com
Cartier
Armani
Newegg.com
Wegman’s Food Market
Coach
Costco
Not suprisingly, a number of the companies that made the top of engaged customer list are also companies that are famous for their focus on employees, including Wegman’s, Ritz-Carlton, and Costco.
Want to read more about engaging customers and employees? The Executive Summary is available online for free.
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.
Great info…keep up the good work…thanks!